• developing policies, programs, procedures ( manuals )
• work process re-engineering and implementation of organizational changes 
• managing work performance, problem employees/managers/executives, work-place conflicts
• drafting job descriptions
• recruiting, interviewing, hiring, training, coaching, mentoring
• assessing talent
• conducting internal investigations, disciplinary actions, dismissals, exit counseling
• creating programs to assure compliance with government regulations, i.e., privacy, human rights, occupational health and safety
• creating health and wellness programs and initiatives

 INSURANCE

• risk/claims management and training
• management of insurance brokers
• developing products
• vendor and litigation management
• creation of policies, programs, procedures, manuals
• fraud investigation

PROFESSIONAL PRACTICE

• start up considerations with small business operations 
• ethics, professional practice guidelines and regulations
• effective management of  customer services
• effective management of potential liability exposures
• marketing
• education & training 
• mediating, managing debt collection, fee and billing disputes
• managing disputes with clients, suppliers, regulators

NON PROFT ORGANIZATIONS

• policy development
• media relations
• ethical compliance in regards to fund-raising practices
• hiring executives, managers, staff
• selecting directors for boards
• screening of volunteers
• mediating disputes between board members, staff, volunteers
• government relations

For further information please send me an e-mail or memorandum at mrubenstca@yahoo.com.

I respond to all in-coming e-mails within 3 working hours.